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100$ Gift card

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100$ Gift card

I signed up a few months ago and was suppose to get a 100$ gift card, I checked the status and was just in the waiting and I checked today and it says Disqualified - Dropped Contract Offer which is a lie, I have the exact same package as when I signed up and even CS says they don't understand.. After a hour Phone call they decide to transfer me to the rewards department, but ofcourse it's closed.. Need some help