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10 day outage refund

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10 day outage refund

My service was out from Aug 4 thruogh Aug 13.  When calling for a credit, after waiting, the agent told me I would get  $7 CREDIT.  I replied I got $15 credit for my last 12 HOUR outage, now I'm only getting $7 for a 10 DAY outage.  When I asked her to speak to her supervisor, she disconnected me.  I want a decent credit for my outage of phone, internet and tv.  The phone was my main concern and it was very inconvienent with out, as was having no internet.  Luckily I had DVDs to watch.