My service was out from Aug 4 thruogh Aug 13. When calling for a credit, after waiting, the agent told me I would get $7 CREDIT. I replied I got $15 credit for my last 12 HOUR outage, now I'm only getting $7 for a 10 DAY outage. When I asked her to speak to her supervisor, she disconnected me. I want a decent credit for my outage of phone, internet and tv. The phone was my main concern and it was very inconvienent with out, as was having no internet. Luckily I had DVDs to watch.