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1-800-427-0106

Contributor

1-800-427-0106

I received an email saying to call 1-800-427-0106 regarding a no charge service call. I've read through 4 threads on here and could not post on them for some reason, possiby closed. There were statements ranging from scams to home invasions to being legitimate. I believe the Comcast employee responded that it was valid. My case just got stranger, this morning around 8am I received a call from Comcast to set up an appointment. I got the email yesterday (1/30) and assume I didn't call fast enough.  There was no final resolution on the other thread(s).. My question is simple. Since I am semi- paralyzed, should I have my gun in a concealed but handy place when this service person arrives next Monday?

Contributor

Re: 1-800-427-0106

My head is spinning from the 4 other threads on this topic, most are at least a year old.  There has to be a way to resolve this.  Someone suggested that the replies to those posts could be from imposters, not Comcast employees. I'm totally lost about who will show up here next Monday.

Official Employee

Re: 1-800-427-0106

It’s a legitimate call, there are notes from both the maintainance team member that found the issue and the person that you made the appointment with. Feel free to ask the tech for his photo ID if you feel uncomfortable.

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New Poster

Re: 1-800-427-0106

I'm replying pretty late to this, but I've just gotten three of these calls and found this thread.

I see the response from a supposed Comcast employee from last January which says this is legit.  But it is really wierd, especially to older people such as myself, to get a call from someone out of the blue telling me there are problems detected with my internet and they want to come to my home.  I am inclined to wait until I actually have a problem and then call myself, or I'll call Comcast's service number.  This seems like a very poor way to do things.  Online searches give a mix of opinions about whether this is spam or not.

I would never let someone into my home who just says "Hi, you have a problem, and I need to come over."   

If you get this, please reply as to how it all turned out.

Official Employee

Re: 1-800-427-0106

If it’s legit there will be notes on your account associated with the phone call. You can call in to confirm anytime. Just because you don’t notice a problem doesn’t mean it’s not there...

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: 1-800-427-0106

Thanks Andrew!

 

Hello all. If any of you need assistance checking and reviewing your account for notations regarding us reaching out to you or any concerns, account related, I can help. Please feel free to reach out to me via private message and include your full name so I can assist. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!