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xfinity app

i used to be able to restart my router from my xfinity app on my phone.  but for the past 2 months i keep getting a message that says "Due to an error with our systems, we are unable to restart your device.  You may try again or restart your device manually."
can you do something to fix your system so things function as they should?

Official Employee

Re: xfinity app

Hi dana0319. I can assist with troubleshooting the XFINITY app modem restart issue. Please send me a private message and include your full name and account primary phone number so I can access your equipment.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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