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why can't i send a private message to ComcastZach

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why can't i send a private message to ComcastZach

why can't i send a private message to 

Admin1 who has helped someone else with a problem similar to mine?
Expert

Re: why can't i send a private message to ComcastZach


wrote:

why can't i send a private message to 

Admin1 who has helped someone else with a problem similar to mine?

Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.  Please read this post.

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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