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what is going on in billing dept and why don't you all have an email address to send questions?

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what is going on in billing dept and why don't you all have an email address to send questions?

On April 21, I pd my Comcast bill - pd $174.77 online - it has never posted on my bank stmt. The next month, I go to pay for May and see that I owe now for April and May - so I tried to pay online and got this msg - 'adobe flash player needs to be updated' - tried doing that twice, to no avail, so I couldn't pay online.

The next day I rec'd a letter in regular mail about my payment being late/past due, for April, and for what I now owed for May (total $353.07). Since I was having trouble paying online, I wrote a ck for $353.07 - ck #3802 - and mailed it the next day, May 9, 2018. This hasn't posted on my bank stmt either.

So where are my payments going and who is handling the billing dept? It's been almost 2 weeks since I sent that ck and the amt was due on 5/21/18. Have you all gotten the ck and deposited it yet? I can't watch anything at my Xfinity online acct like I used to under 'tv listings', but thankfully I'm still getting cable on my tv.

I hope this is straightened out soon, it's very frustrating. Please reply soon.

Expert

Re: what is going on in billing dept and why don't you all have an email address to send questions?

@ckgurley Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

 

In the meantime please do not send a Private Message an Official Employee because it is against Forum Guidelines.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: what is going on in billing dept and why don't you all have an email address to send questions?

Hello ckgurley. I can assist in reviewing your account for pending payments, and submit a payment research ticket as needed. Please send me a private message and include your full name, service address, and account number so I can assist you. To send me a private message click my name (ComcastJoeTru) and click Private Message Me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!