Community Forum

wanted to rent instead bought film unable to get credit terrible policy

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

wanted to rent instead bought film unable to get credit terrible policy

I made mistake   I wanted to rent vs buy film.  So my bill reflected buy price and comcast does not credit the difference.  no policy to help or correct my error.  Has anyone  else experience this problem

Official Employee

Re: wanted to rent instead bought film unable to get credit terrible policy

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.