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apparently it was requested of us to receive an update to one equipment -from the big bulky set top box to the smaller x1 device that includes voice remote etc...weve decided to keep that big tv convertor and not get the x1 new device. i think for my parents, new technology can be quite an overwhelming experience..for me, its np. they are so used to the big box device.
Hi Kimochi1777, I have responded to your private message.
Hi Kimochi1777, thank you for the private message and if you still need assistance please reach back out.