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unknown caller said he was from Comcast

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unknown caller said he was from Comcast

someone called saying my computer has a problem and tried to get me to type in an address which i refused to do and hung up.  did comcast call me?

Gold Problem Solver

Re: unknown caller said he was from Comcast

About 99% certain to be a scam: see https://www.consumer.ftc.gov/articles/0346-tech-support-scams.

 

Comcast sometimes calls when they detect signal quality problems with a modem, gateway, cable box, DVR, or other device directly connected to their coax lines, but never "a problem with your computer" AFAIK.

Official Employee

Re: unknown caller said he was from Comcast

Hi shirlk4,  I can confirm with what  BruceW said and we wouldn't call to fix your computer.  If you would like I can check the notes on your account to see if there is anything there with an explanation.  Please send me a private message with your account information (name on account, address and account number).

 

Thank you 


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