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unexpected bill

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New Poster

unexpected bill

i cancelled installation service but on the bill one time charge for installation service!!!
Is it a mistake? Can you update my bill and send again?
Official Employee

Re: unexpected bill

Hi odgerel2017, 


I can walk you through the steps of having the updated bill printed once your billing charges have updated. Unfortunately, I don't have a way to reprint/resend the billing statement. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: unexpected bill

@ComcastChe: please verify how to connect with you. I need support and cannot private message you. The site just keeps reloading. Please respond.