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unasked for new modem shipped to old address

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unasked for new modem shipped to old address

So I get a random email saying my equipment is out-of-date and they're shipping a new modem to me. Never got my permission. I just moved. So they mailed it to the old address. I call Xfinity before it ships to tell them not to. They say don't worry they won't. And it's a mistake anyhow because they thought I was using my own modem. Now I get a confirmation email saying it has indeed shipped to the old address. I hope they don't think I'm driving back to the old place, finding their package, and bringing it back to their office.

Official Employee

Re: unasked for new modem shipped to old address


Hello xf6, I can look into this for you and make sure the equipment is shipped to the correct address. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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