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An employee would be happy to help you here. Just let the team know what you need.
Hello cgs3489, if you're using your primary username to access your account and manage plan options and get this error then the information that "nerdburg" shared is correct this is a known issue and we are working to get the problem resolved. In the meantime if you need assistance with managing your services please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can continue.