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suspected fraud

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suspected fraud

I get calls multiple times per week from (855) 873-6941 asking me to call them back. They claim to be calling from Comcast about an internet/modem problem that I might not yet be experiencing, but could soon.  They want to make an appointment to come inside my home.  It sounds fishy to me (and I haven't received any emails from Comcast), so can you verify if this is a legitimate Comcast phone number?

Official Employee

Re: suspected fraud


wrote:

I get calls multiple times per week from (855) 873-6941 asking me to call them back. They claim to be calling from Comcast about an internet/modem problem that I might not yet be experiencing, but could soon.  They want to make an appointment to come inside my home.  It sounds fishy to me (and I haven't received any emails from Comcast), so can you verify if this is a legitimate Comcast phone number?


It's a legitimate number and a legitimate call to you. There's notes on your account corresponding with the phone call. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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