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stopped receiving ecobill and autopay discount but account still shows ecobill ON and autopay ON.

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stopped receiving ecobill and autopay discount but account still shows ecobill ON and autopay ON.

Hi,

This month I did not receive the discount for ecobill/autopay enabled BUT...

ecobill on my account still shows as ON and autopay as ON.

I did not receive a paper bill and the payment was also automatically charged.

 

Can someone explain that?

 

Thanks,

J

Official Employee

Re: stopped receiving ecobill and autopay discount but account still shows ecobill ON and autopay...

 Hello, and thank you for reaching out to us. I would be happy to assist you from here. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.