Community Forum

service issue

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Contributor

service issue




Post Subject: 6 days of outages


Post Body:

Every 15 minutes or so my modem reboots. When I call in I get there's an outage in your area message. After the time limit they say will be done by my internet acts the same way and I call in again only to hear the outage is extended for 4 more hours. This has been going on for 6 days. A tech even came to my home and said it was all good. After he left disconnects started up again. Yesterday there were 9 outages in my area. Its like they close them after 4 hours and start a new one but its the same 6 day outage. Can someone look into this?



 

Expert

Re: service issue

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: service issue

Hi CustomerJoe, I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: service issue

Hi CustomerJoe, thanks for working with me through private message and please reach out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!