Community Forum

service appointment

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

service appointment

our tv was not working and we talked to some customer service agent who couldnt help us.  i think she needs more training.  anyway, she supposedly made a service visit appointment for saturday between 1 and 4.  well my husband and I waited, no one came and when i called, they said appt was never made!!!!!!  I hope someone at comcast gets this message,  I feel comcast has the worst service of all companies.  they really really need to work on this issue!!!!!

Official Employee

Re: service appointment


Hi hhurly, I can look into this for you and reschedule a tech if needed. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!