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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hi jmurphy2 -- We offer qualifying Philadelphia residents a 10% discount on every day pricing for Limited Basic and Digital Starter. Here are the requirements to qualify for this:
Eligibility Requirements (Proof Required)
To qualify for a senior citizen discount, the customer must meet the following criteria:
If you feel you meet these requirements then I can have a letter sent to you to be filled out and returned with the above proof. Please send me a PM with your name, address, and either phone number or account number and I will have this letter send.
Click my name (ComcastZach) and click Private Message Me.