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removing unused modem

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removing unused modem

i talked to someone yesterday for 2 and 1/2 hours to have comcast temporary modem and modem user name and password removed from my account she told me it was removed it is still showing it in my account this is the modem i need removed

Voice and Data Modem

CISCO DPC3941T Serial #: 48F7C0AD64D4

Official Employee

Re: removing unused modem

Hi dianag1, I can look into this for you.  Please send me a private message with your account information (your name, address and account number). 


Thank you 

I am an Official Comcast Employee.
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