Community Forum

remove old router

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

remove old router

I recently installed a new modem. When I returned the old one, the person at Comcast said the new modem is also a router. I disconnected the old router and nothing works. When I reconnect it, everything works. A friend said the old router probably slows down my system. What is the proper way to uninstall the old router?

Contributor

Re: remove old router

Your new Comcast Modem is proably not activated, call C. service and they will help you cofigure things.