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reduce charges with attached death certificate

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reduce charges with attached death certificate

Where do I sent the death certificate for my husband? He was in a nursing home outside of Atlanta. Infinity/Comcast was my only choice for him. I have spoken to 4 comcast reps. and went to the comcast store in MORROW. GA. No one at the store would talk to me about the account so that I could give them a copy of my husbands death certificate. I finally spoke with a rep., (Heaven); she is trying to correct the account but Xfinity still needs a copy of the death certificate. WHERE do I email the copy? If there is a question regarding the validity of the copy- then please give me a name and address so I can send the copy requesting it be signed for and documented it was received.


Re: reduce charges with attached death certificate

Hi @kwhalet1 So sorry to hear about your loss. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: reduce charges with attached death certificate

I'm sorry about your loss, kwhalet1. Please send me your full name, address, and a phone or account number. I will also need details of your issue so I can properly address your request. 


Click on my name ComcastElla, then click Private Message Me

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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