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Post your questions in the Xfinity Community
I do not have a phone, and my only way to contact xfinity is through their online chat, which has never been a problem.
I am trying to chat with them today and I get all the VISIBLE fields filled out and click "start chat"
Only to be told that "phone number is not a valid phone number"
There is not a single place to enter a phone number.
Hello all, I can assist you with your service questions and concerns as well as help you get your chat option fixed. Are you trying to chat with us via social media (Facebook, Twitter, Reddit) or are you trying to initiate a chat on our website?
Hi L777. We're sorry you're having trouble using our chat service. I can assist with your account and service related issues. Please send me a private message and include your full name, service address, and account number so I can access your account.
Same issue - Would really like to get my equipment running right so that I can USE what we are PAYING for...
Hello, I can assist you further from here if you would like. Would you mind if i look at your account?
What option do you choose to start chat? "Sign in with your Comcast Username" or "Continue without logging"?
@DoughBoi723 - Please try again. Click on my name ComcastElla, then click Private Message Me.