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"We couldn't sign you into My Account"

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"We couldn't sign you into My Account"

Hello, I just placed an order for xfinity service and scheduled for a technician to come. At the end, I was asked to create an account and did so. After verifying my email, I proceeded in trying to login to My Account, which lead me to an error screen saying:


"We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time."


I see that a lot of others have the same problem as me. I would like to request assistance, as I am unsure if the order and scheduling even processed.

Official Employee

Re: "We couldn't sign you into My Account"


AdrianLo1175, thanks for reaching out. I've seen your private message and will follow up with you there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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