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"The address you entered could not be recognized."

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"The address you entered could not be recognized."

"The address you entered could not be recognized."

 

I'm trying to get Internet service. When I enter my address in https://www.xfinity.com/learn/internet-service I get an error message: "The address you entered could not be recognized."

 

How do I get my address added to the database? Xfinity supposedly services our area.

 

Thank you. 

Highlighted
Official Employee

Re: "The address you entered could not be recognized."

Hi @mspiegel60

 

I can help by confirming whether or not we can provide services to your address. I'll need to get a few more pieces of information. Can you send me a private message? To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify the following information: 

 

  • Your first and last name
  • The full street address including unit number city state and zip code where you would like to have service provided. 
  • Your best contact number 

 

 

 


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