Community Forum

"Pay Bill" Page will not load; cannot view or access bill payment

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

"Pay Bill" Page will not load; cannot view or access bill payment

After logging in to my account, when I click the "Pay Bill" option, the page will not load. The loading screen appears (with the three dots - see attachment), but the page does not progress further, so I cannot view or pay my bill online. The loading screen continues to show until it times out and logs me out. I have tried accessing this page from Google Chrome and Safari on both a laptop and an iPhone, and face the same issue each time. The Xfinity App won't load my account information either. 

 

Please assist! If this is happening to others, it is a huge issue with user experience!

 

Thanks in advance for your input,

Alyssa

Screen Shot 2018-06-19 at 9.21.25 AM.png
New Poster

Re: "Pay Bill" Page will not load; cannot view or access bill payment

I am having the exact same problem. My bill is late as a result.
Contributor

Re: "Pay Bill" Page will not load; cannot view or access bill payment

There is info on this issue on another board on here - https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-log-in-both-laptop-and-My-Acc...

Scroll down and @ComcastChe posted info about this. It’s a national issue.