Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I've had this same problem for two days. I tried several browers even downloaded the app same thing. when you use the chat option
they say they dont have any errors reported. Well it says in the error its been reported each time. I think it's time to kick the cable company to the curb.
It's happening to me RIGHT NOW too and I'm soooo frustrated. Tried clearing my cache and cookies, logging into both Chrome and Safari and nothing helps...same stupid message. Anyone have a solution?
Hi all, apologies for your experiences when trying to access billing. If you are still experiencing this issue please send me a private message with the username/email address you are using to log in to your account.
Hello, ComcastPhill. I also have the exact same problem and cannot send any private messages. No one on the phone from your company seems to be able to do anything about it either. What are other ways to contact you?
Hi Jenismo, thank you for reaching out and I can assist with your "communication error" you are receiving when logging in. Can you please send me a private message with your account information (Name on account, address on account account number, username./email address you are using to sign into your account).
You can click on my name (ComcastPhill) and click on “Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.