Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
As the subject says, when I attempt to access My Account after logging in, I am getting an error, "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." This has been going on for a while and is extremely frustrating, especially since I just received an e-bill for an amount $50 more than my typical bill and I have no way of knowing what I was charged item-by-item. I have tried clearing my cookies and cache to no avail. Not sure what else to do.
I am experiencing the same problem. I cannot access my comcast account at all. I've tried on multiple browsers and the xfinity app. I've tried clearning cache and cookies to no effect. I've tried waiting a day or two, but the error persists. When will we be able to access our accounts?
Good evening, and thank you for reaching out to us. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you