Community Forum

price increase without notification to customer

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

price increase without notification to customer

Why does Xfinity have the right to increase certain line item charges without notification to the customer.  The amounts are small, ie $1-5 but I thought when a company has a contract with a customer, the contract remains in effect until either one quits.  I complained about my high bill a few months ago & got an adjustment on services, but now small items ie Regional sports fee, additional tv, etc is going up without any notification. What's the point of a contract when only one party has the right to make changes? When my 2 years is up, I'm getting out of here.  Senior citizens can't afford these exhorbitant prices for some things we don't like or use.  

Official Employee

Re: price increase without notification to customer

Hello benlo, the promotion price will stay the same when in a contract. However, the excluded fees like taxes, sports fees, broadcast fees and such are subject to change as stated in the contract.