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poor business

what does it take to help comcast remember things.

I purchased a modem Aug 2015.  I do not rent a modem from comcast.

Over the years this is the third time comcast has billed me for modem rental.

I have contacted comcast ;more than three times over the years trying to resolve this issue.

I have invited them to send a represenative to my house to once again inspect the modem and verify that it is not a rental.  

This last time they said they would contact me last week.

If you know the secret will you please share it.

Official Employee

Re: poor business

Hi marv792, I can review the modem on your account and help correct accordingly.  Could you please send me a private message with your account information (name on account, address and account number).  Along with your Modem information (make, model and MAC).

 

Thank you


I am an Official Comcast Employee.
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