Community Forum

plan

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

plan

I have recently moved and when I spoke with the Xfinity representative he clearly indicated that HBO would be free for the first 3 months.  However, everytime I go to HBO requests that I subscribe.  Secondly, when I go to the HD version of a local channel it also requires me to subscribe.  Is this right?

Expert

Re: plan


billyrauers1 wrote:

I have recently moved and when I spoke with the Xfinity representative he clearly indicated that HBO would be free for the first 3 months.  However, everytime I go to HBO requests that I subscribe.  Secondly, when I go to the HD version of a local channel it also requires me to subscribe.  Is this right?


call 800-Comcast and select billing. Verify you have HD on your account and that HBO should be on your account. If they are, ask the representative to run the deep account refresh (can take up to an hour to complete). fixed now?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: plan

Hello, and thank you for reaching out to us. I would be happy to assist you from here.Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!