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i did not ask for a new box, so here it sits since your serviceman could not get it to work. he refused to take it back. so now it sits in the box unused as well as your modem! all this time i am being billed. just now back on my feet since several surgerys, so i haven't kept tack. i am a 100% disabled vet of 2 wars. VAC# 2550793. cannot get out to mail this stuff back. why can't you pick it up?