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New Poster


we had an outage in Arlington on Friday from 5:30 pm to 6:00pm.  I don't see a credit on my bill.  Will there be one???

Gold Problem Solver

Re: outage

You usually have to ask for one. Please contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at, or visit a Service Center if one is nearby (see

Comcast does not handle billing matters here in the forums and your fellow customers can't help as we have no access to your account information.

Problem Solver

Re: outage


..... the prorated amount for 30 min outage would be something like  0.0012 % of the monthly bill, (if i did math right).    But call and ask as Bruce says, might get somehing more than that, & worst they can do is say no that there's a minimum # of hours of outage needed.