Xfinity Forum Archive...
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Post your questions in the Xfinity Community
You usually have to ask for one. Please contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (see http://www.comcast.com/Corporate/shop/retail/StoreLocator.html).
Comcast does not handle billing matters here in the forums and your fellow customers can't help as we have no access to your account information.
..... the prorated amount for 30 min outage would be something like 0.0012 % of the monthly bill, (if i did math right). But call and ask as Bruce says, might get somehing more than that, & worst they can do is say no that there's a minimum # of hours of outage needed.