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outage credit

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outage credit

To receive credit, how long must an outage be?

Expert

Re: outage credit


@jmcgough6 wrote:

To receive credit, how long must an outage be?


Generally speaking, if you ask for a credit, they'll give you one. There isn't a policy about how long the service interruption lasts.

 


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Official Employee

Re: outage credit

Hey jmcgough6, 

 

@Nerdburg is correct. If you have any concerns related to service interruptions and your account, I'd be more than happy to assist you. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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