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My bill includes a notice that my rate will go up in December when my promotional period expires. What options are available for renewing my discount in order to retain my business? I attempted to ask customer service via chat, but after 30 minutes on chat with two agents, I was disconnected twice due to the poor Internet connection you provide and the agents had not gotten any farther than asking for my address. Please provide an answer via email since the Internet service you provide is not adequate for discussing this by chat. Thank you.
Hi, miserable1 - You reached us on our Forum page and we can assist you via forum messages. I can check if we have any available promotions in your area as well as check your internet connection. Please send me a private message with your name, address, and a phone number. Thank you.
Thank you for providing your information, and I will look to see if we have anything better to offer. Were you looking at keeping the same services you have?