Community Forum

online upgrade

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

online upgrade

When I click shop/upgrade I get a message saying I need help and have to call for assistance. I do not have time to sit on the phone for hours. I would like to know my options for adding tv channels to my lineup. I'm beginning to think xfinity was a mistake.

Bronze Problem Solver

Re: online upgrade

Admin1

Re: online upgrade

Hi ajc55 -- I can help getting you upgrade options. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review all available upgrade options for you. 

 

Click my name (ComcastZach) and click Private Message Me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: online upgrade

I'm about to cancel my service if I can't explore options online. This is absurd.

Expert

Re: online upgrade


@ajc55 wrote:

I'm about to cancel my service if I can't explore options online. This is absurd.


Did you send the information ComcastZach requested back in March?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!