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online chat

Where do you enter your phone number for online chat? I can't seem to find it anywhere and it won't let me chat without entering a phone number.

Official Employee

Re: online chat

Hello kcarrazco. If you are unable to see the field for phone number using our chat service, you may want to try a different web browser. Better than using chat, if you need any assistance with your account or services, I can help here just as well. If so, please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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