Community Forum

new modem

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

new modem

I received an e-mail explaining I was due a new modem for internet speed. I keep trying to order (per instructions) and it just seems to take forever, then nothing. Anybody else having this problem?  Maybe I am not giving it enough time?


Re: new modem

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: new modem

Hi Ridge515, I can assist sending you a replacement modem or reviewing any orders that might have been sent. To get started, can you please send me a private message with your account information (name on account, address and account number).


Thank you