Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I need to down grade my service because this cable is a LUXURY i can't continue
i don't know who changed my service to "Digital Preferred" with 200+ channels,
but apparently it wasn't somebody that has to pay my bill! I can't pay $250+
every month! I have more important bills to pay like Semco and Consumers! And I
don't have digital TVs!
I want my plan changed to either the STARTER or Economy plan, without premium
channels or extra sports packages! Because next month, it will probably be
cutoff permanently! I live in Michigan and gas and lights are waaay more
I expect this to be completed before your next billing cycle. Because my next step is to cancel my service and refering my info to the MIAG's office.
Hello @lbrown86. I can assist with downgrading your services. Before we can change your services, we'll need to access your account after verifying your account information. Please send me a private message and include your full name, service address, and account number so I can assist you.