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my prepaid internet only works on main floor and the tv service stops a lot

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my prepaid internet only works on main floor and the tv service stops a lot

hello,

my internet service only works well on the first floor. i live in a tri-level home so it is not that far up. I have reset the box to see if it would work better no luck. my tv service stops a lot as well. i will give it one more month, but if continues will switch companies.