Community Forum


Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster


We just got a new modem for the internet.  I don't know why it was sent to us.  It is exactly like the modem we already have.

It is a real challenge to return equipment d/t our work hours.


Re: modem


    • Comcast Service Center or XFINITY Store

        • Drop off your equipment at any Comcast Service Center or XFINITY Store.

        • After you return the equipment, it will be taken off of your account immediately, and your next bill will reflect the return (if applicable).


    • The UPS Store Locations

        • Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast.

        • The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on Please allow up to two weeks for the return to be processed on your account. After this time period, your next bill will reflect the return (if applicable).


 An employee might be able to send you a return box. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: modem


Hello spoore7, the information that (nerdburg) shared is correct. if you do not wish to use this modem you can take it into a local Comcast service center or a UPS service center. Also the packing the modem came in should have return labels you can mail the equipment back. Please let me know if you have any additional questions or concerns. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!