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main line probelms

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main line probelms

why does comcast charge me $60 for a tech when the tech does not step foot in my house. my services goes in and out. called 1800 number and was told i need a tech. The last tech came out told me the signal was too strong added a spilter and told me he would need a line man to come out to fix the problem correctly. I get my bill and find a $60 charge for a probelm on comcasts main line. can someone explain to me why i get charged $60 for a probelm with comcast equiment.


Re: main line probelms

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: main line probelms

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.