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Hi tm4752 -- I can help with getting that cable raised. I've sent an alert to local tech ops about this low hanging cable. They will get the right tech team dispatched to your location to raise this cable to a proper height.
tm4752 -- Tech ops was able to create a job for today. Job now shows as Completed. Can you confirm this cable has been raised?
Good evening, I can investigate this for you going forward. Would you like me to check your account from here?