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low hanging outdoor cable wire

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New Poster

low hanging outdoor cable wire

i need comcast to raise the outdoor cable wire coming from the street pole to the pole in my yard

Admin1

Re: low hanging outdoor cable wire

Hi tm4752 -- I can help with getting that cable raised. I've sent an alert to local tech ops about this low hanging cable. They will get the right tech team dispatched to your location to raise this cable to a proper height. 


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Admin1

Re: low hanging outdoor cable wire

tm4752 -- Tech ops was able to create a job for today. Job now shows as Completed. Can you confirm this cable has been raised?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: low hanging outdoor cable wire

I have a similar issue with my exterior wiring drooping down too low - how can i connect with the appropriate person at comcast to address this? Thanks!

Official Employee

Re: low hanging outdoor cable wire

Good evening, I can investigate this for you going forward. Would you like me to check your account from here?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!