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lengthy outage due to tornadic damage in Ct

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Regular Visitor

lengthy outage due to tornadic damage in Ct

as a rwsult of the damage cuased last month in bethny Ct, we were without tv,phone or wifi for 7 days. I havent seen anything addresssing a refund to those customers.

is there a special site, form etc that I as a customer need to fill out? OR BY THE GRACE OF TECHNOLOGY, IS COMCAST/XFINITY GOING TO AUTOMATICALLY REIMBURSE ITS CUSTOMERS FOR THE LENGHTY OUTAGE, IT WAS FULLY AWARE OF?

Official Employee

Re: lengthy outage due to tornadic damage in Ct

bbaldino, I'll look into your service issues during this time and apply a credit for the downtime during the tornado. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.

Regular Visitor

Re: lengthy outage due to tornadic damage in Ct

Thanks for the quick response however I can’t seem to send you a private message
Official Employee

Re: lengthy outage due to tornadic damage in Ct

OK, one moment.

Official Employee

Re: lengthy outage due to tornadic damage in Ct

 

bbaldino. glad we were able to resolve this for you. Post again if you need further assistance.