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know your customer

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know your customer

did anyone get an email from "comcast" asking to log in to update the comcast information for the "kyc" ( know your customer)?

 

it states that if i dont update the information my service will be cut off in 2 days..

 

 

Gold Problem Solver

Re: know your customer

That sounds like a phishing email, a scammer attempt to steal login and account information. If you check your email with Comcast's Xfinity Connect webmail, look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).

Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about identifying, reporting, and posting phishing emails. The article is somewhat out of date, but still useful.

Samples of recent phishing messages can be found at http://constantguard.comcast.net/help/alerts under "Top Phishing Scams".