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internet speed not as advertised

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New Poster

internet speed not as advertised

I signed up for 200Mbps today. When I tested the download speed, it has only 30Mbps!!

We do not expect such a speed difference from the plan advertisement from a big company like comcast!

 

Official Employee

Re: internet speed not as advertised

Hi gigi609, apologies you are not getting the speed after signing up for that package.  I can review the speeds on your account and make sure you are receiving the proper bootfile, please send me a private message with your account information (Name  on account, address on account and account number.

 

Thank you

New Poster

Re: internet speed not as advertised

Hi I recently got a new modem. Prior to and afterwards our speed test was 150+. Now we replaced our router and we are only getting a max of 60. I have Blast . Does something have to be done to get router to allow max speed I subscribed to?