Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
rtgreve, do you know the approximate time Comcast was last in your home before you moved in/got service? If it has been longer than a year, a tech needs to come out to activate the tap at the pole, which may explain why the self install isn't working.
Please send me a private message with your full name, address and phone number tied to your residential services for help. Just click my name and then click private message me.