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internet installation, how long to connect to house?

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internet installation, how long to connect to house?

They sent the kit to install internet inside the house but, failed to inform me when it will be connected to outside..   How long does this generally take? 

Expert

Re: internet installation, how long to connect to house?

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: internet installation, how long to connect to house?

 

rtgreve, do you know the approximate time Comcast was last in your home before you moved in/got service? If it has been longer than a year, a tech needs to come out to activate the tap at the pole, which may explain why the self install isn't working. 

 

Please send me a private message with your full name, address and phone number tied to your residential services for help. Just click my name and then click private message me.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!