Community Forum

increasing monthly payment

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

increasing monthly payment

My bill has been increased since this January.  I used to pay $39.99/month for internet service in 2017 and now it is $5*.**.   I've been a loyal customer for 8 yrs without any late payment.  There is no offer for the existing customers, but increasing the monthly bill.  I am pretty frustrated to keep increasing the bill every year.  I've chatted with a representative and he offered $10.00 off, but still is higher than what I've paid.  I will seriously look for other internet providers what they can offer.  

Official Employee

Re: increasing monthly payment

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!