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incorrect reward

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incorrect reward

I received my reward card. when I signed w xfinity, the plan I got had a $250 reward.i triple confirmed w sales rep.
I received visa in the amount of $150.
my plan includes internet, telephone and the top tier of programming. including hbo, starz, Showtime etc.. plus I spend 50 a month on movies that are supposed to be "free" and I'm charged for them every month. including ones I've only read info on , not completing transaction.
love my services but something's gotta give. I've been over charged, paid the amount, told I'd have credits, probably no payments for a couple of cycles. but every month new bill amt is taken out of bank acct.
please...someone straighten this mess out. I'm disabled, limited income, and this is only source of entertainment.
Amanda Terral
Official Employee

Re: incorrect reward

Hi Amanda,


I'd be more than happy to help with your billing concerns. To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services, or the first and last name of the account holder and full account number. To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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