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iPad offer order status?

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iPad offer order status?

I ordered the $5/mo iPad offer on July 15th, I received a confirmation of the order but nothing else after that (shipment date or tracking number)!  No answer when I checked with my local Xfinity store, the staff said: I have to call customer service since it's not store promotion! That is so sad for me, I do not care the promotion from where, I just know that the promotion from Xfinity, from Comcast! I called Xfinity, but take a long time for waiting, so I decide to come here!

Official Employee

Re: iPad offer order status?


Hello ck81780, I am more than happy to help you find out the status of your order. To get started, can you please send me a private message with your full name and account number? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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