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https://support.xfinity.com/retention chat is not working - just spent an hour on chat with billing

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https://support.xfinity.com/retention chat is not working - just spent an hour on chat with billing

Retention chat isn't working - just spent an hour with billing and they told me to go to https://support.xfinity.com/retention

No dice.

Please help.

New Poster

Re: https://support.xfinity.com/retention chat is not working - just spent an hour on chat with bill

all I get is:Capture.JPG

 

 

 

Expert

Re: https://support.xfinity.com/retention chat is not working - just spent an hour on chat with bill

@hbp04  Try this link: https://support.xfinity.com/chat


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Admin1

Re: https://support.xfinity.com/retention chat is not working - just spent an hour on chat with bill

Hi hbp04 -- Did the link Again provided work for you? If not, we can help you here with retention. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!