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how do i escalate a comcast issue that I have done 3 phone calls regarding?

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how do i escalate a comcast issue that I have done 3 phone calls regarding?

How do I escalate an issue with tv?  Four phone calls and no resolution all 4 calls very strange.  Not sure what to think of customer service with comcast at this point.  

Expert

Re: how do i escalate a comcast issue that I have done 3 phone calls regarding?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: how do i escalate a comcast issue that I have done 3 phone calls regarding?

Hello rottenservice, I show that we have a tech scheduled to come out and repair this issue for you. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" so that I can verify your service appointment with you? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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